SALE TERMS, SHIPPING & RETURNS
Terms of Sale and Shipping
These terms and conditions shall apply to all transactions conducted via The welsummer Camping Store website and regulate the business relationship between you and us. Please read them carefully before placing your order and make sure to print a copy for future reference. Please note that in these terms and conditions “you”, “your”, “yours” and “yourself” are references to any person ordering goods from the website, and “we”, “our”, “us” and “ours” are references to The Welsummer Camping Store if you offer or accept our offer for any goods, our contract is the terms set out below:
Notification of changes: We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
Note: These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.
Order procedure: To place an order for any goods you should follow the procedures set out on the website, and it is your responsibility to ensure that all details of any order are complete and accurate. We shall accept your order by letter/e-mail confirmation and our message will also confirm details of your purchase and tell you when we shall dispatch your order – that is when our contract is made.
Placing an order: Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We shall accept your order by letter/e-mail confirmation and our message will also confirm details of your purchase and tell you when we shall dispatch your order – again, that is when our contract is made. We are entitled to reject any order and will notify you of any such rejection.
Delivery: Goods will normally be dispatched within 2-3 days and delivered within 7 days of receiving your order and full payment. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order. We may deliver the goods in instalments if the goods are not available at the same time for delivery.
Postage and Packing: Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred. International shipping can be arranged upon agreement of a price and any customs and taxes due will be at your expense according to the Law in the country of destination. If Goods are to be collected please wait until an appropriate collection time is agreed.
Payment: Full payment for any goods ordered must be made by credit or debit card (on-line at www.thewelsummercampingstore.com, or by telephone 07850464338, or a cleared cheque in advance of delivery. Cash can be accepted on site before collection of goods can be arranged. You must pay the full price of your order before we send any part of it. All prices are in UK pounds sterling. We will reserve payment from your card at the time we receive your order. The conversion of your currency to UK sterling may be subject to exchange rate fluctuations.
Availability: All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, for whatever reason, we will inform you as soon as possible and offer an expected date of delivery, giving you the option to accept the alternative date we offer, cancel your order. If you have already paid for the substituted goods or any goods that are not available then a full refund of the purchase price will be given.
Return & Exchange Policy
Refund Policy: All goods are delivered with an unconditional 7-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at firstname.lastname@example.org or write to us within 7 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, in any event within 7 days of you giving notice to us of your intention to return the goods.
Refund of Deposits: A refund for a deposit will only be given if The Welsummer Camping Store fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances.
Faulty Damaged Goods: If goods are found to have a manufacturing defect or are damaged upon delivery, please contact The Welsummer Camping Store within 7 working days of receipt of the goods. We will, at our option, deliver replacement goods or repair the problem. Photos of the problem area(s) are required prior to any collections being arranged. We will require that the faulty or damaged goods are returned to The Welsummer Camping Store for inspection prior to a replacement, repair or refund being agreed. We will liaise with you to arrange for the collection of returning goods using our couriers. We will collect all returning goods within 14 days of both parties agreeing they shall be returned. If you are unable to accommodate a timely collection within those 14 days, the faulty goods will be deemed to be non-returnable and neither a refund nor a replacement will be given at a later date.
Returns: All goods which you intend to return must be kept in good condition whilst in your possession with both goods and all packaging kept in their original condition.